1. HOW CAN I CHANGE OR CANCEL AN ORDER?
Unfortunately, we cannot make any changes once an order is placed. However, you can contact us to cancel your order and place a new one instead. Please note, we can only cancel an order before it was processed and shipped, once the order is processed and shipped we cannot cancel the order. A return (if applicable) can be issued instead.
Please contact our customer service team at firstname.lastname@example.org for order cancellation and refund.
2. I'M MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact email@example.com with the order number and the missing item's name. We will resolve the issue for you as quickly as we can.
3. HOW CAN I CHECK THE ORDER STATUS IF I PURCHASED IT AS A GUEST?
When you placed the order, we have already registered a Vant Panels account with your email address automatically. Customers can reset the passwords on the website and log in to the Vant Panels account to check the order status then.
4. DOES VANT ACCEPT INTERNATIONAL ORDERS?
We do not accept international orders on the Vant website due to the risk of fraud and shipping-duty fees, if you would like to place an international order please feel free to email us at firstname.lastname@example.org with your desired order and the shipping location, and we will quote accordingly. We can accept payment via Paypal only.
5. DOES VANT ACCEPT CANADIAN ORDERS?
We do accept orders to Canada on the Vant website and we extend our free shipping offer to Canada as well. Orders to Canada will ship the next day with UPS 5 day service, however, please allow a couple of extra days for Customs processing procedure. We charge 12.5% GST/HST and 6.5% duties for all orders shipping to Canada. Note that a flat rate handling fee is added to all orders containing beds. Note that all funds on vantpanels.com are USD and not CAD. Note that for Canadian order returns the shipping fee to return the items are not paid by vantpanels.com and might be costly as we do not have negotiated rates from CA to the USA.