Vant Return Center

OUR POLICY IS SIMPLE.

We are confident that you will love your Vänt purchase. However, you can initiate a return for eligible items within 30 days of receiving an order.

Items must be unused and in their original packaging including the outer shipping boxes in order to be eligible for return. Once an item is assembled it is no longer eligible for return. 

Please note that custom or pre-order items cannot be cancelled

RETURN RATES:

All returns will be subject to a return fee. Return fees are calculated based on the weight and size of each item. Therefore, return rates on larger items such as beds and chairs can be costly. For information on current return fee rates, please contact our customer support team.

Please note all bedding products are subject to a 10% restocking fee in addition to the return label fee. 

INITIATING A RETURN:

To start a return, please click Here.  Someone from our team will respond within 1-2 business days with a return shipping quote and provide you with further instructions.

Please note: We do not provide return labels for Canadian orders. Customers returning an item from Canada must arrange and pay for return shipping through a carrier of their choice, and the return label must reference the original order number. For voluntary returns after shipment, original shipping charges and any duties, import taxes, brokerage fees, or other customs-related charges collected at checkout and remitted for the order are non-refundable and cannot be recovered by Vant.

SEND ALL RETURNS TO:
Vänt Panels - Returns 
27040 San Bernardino Ave, Redlands, CA 92374

 REFUND:

Once an item is received at our warehouse, it may take up to two weeks for a refund to be issued. Please note that during busy seasons, it may take longer for refunds to be processed. If you have not received a refund after a reasonable time, please contact our support team for assistance.

Please note shipping fees are non-refundable.

CUSTOM AND PRE-ORDER ITEMS:

Orders for custom-made or pre-order items cannot be canceled once the order has been placed. Please review all product details, specifications, and estimated lead times carefully before completing your purchase. 

ADDITIONAL POLICIES:

All returns are thoroughly inspected If an item is returned without its original packaging which includes the outer shipping boxes, or is returned in any ineligible* condition we may charge an additional restocking fee of up to 30%.

If delivery is refused by the recipient due to a change of heart, you will be responsible for all return fees incurred by the carrier as all applicable restocking fees.

We do not offer product exchanges. In the event of an exchange, you will need to initiate a return and place a new order for the item of your choice.