ITEMS LOST IN TRANSIT
If an item was lost or delayed in transit, we are glad to open a claim with UPS on your behalf. It usually takes up to 8-10 business days for the claim to be resolved. We will not send a replacement order before the claim is processed. Once the claim is processed, we will take appropriate action. We apologize for the inconvenience but we can not expedite the shipping of any replacement orders.
If your items arrived in a damaged sate, please send us photos of the damaged box and/or items right away to firstname.lastname@example.org. We need the photos so we can open a UPS claim in order to send a replacement. If you get a phone call from UPS, please cooperate so the claim can be processed in a timely manner. If you wish to return the rest of your order, we will not waive the return shipping fee as our items are sold independently. We can not expedite the shipping of replacement orders.
ITEM TRACKING SHOWS 'DELIVERED' BUT YOUR ITEM WAS LOST OR STOLEN
The customer must contact us within 7 business days to open a claim, because otherwise, the shipment won't be covered under UPS insurance. If we are not contacted within the above timeframe, we will not be responsible to ship replacement items to you.
RETURNS LOST IN TRANSIT
If a return was lost or delayed in transit, we are glad to open a claim with UPS on your behalf. It usually takes up to 8-10 business days for the claim to be resolved. A refund will be issued as soon as the claim is processed.
RETURN POLICY AND REFUND PROCESSING
Please see our return policy here
ORDER PROCESSING DELAYS
Due to unforeseeable circumstances, we cannot guarantee the processing time of your order. It is an estimated time frame and is oftentimes delayed, especially now during Covid-19. Processing time during holiday season is typically longer as well.
EXPRESS SHIPPING METHODS
Express shipping reflects the transit time, and NOT the processing time of your order. If you paid for express shipping at checkout, we will do our best to process your orders in a timely manner. We typically process orders within 24 hours. However, it is an estimated time frame and is oftentimes delayed, especially now during Covid-19. Processing time during holiday season is typically longer as well. Additionally, express shipping transit time is not guaranteed and the shipping charge is non-refundable. UPS is having a lot of transit delays and they do not refund shipping charges.
Backorder dates on our website is an estimated time frame and is oftentimes delayed, especially now during Covid-19. This depends on customs clearance and transit times, therefor your order may ship a bit earlier or later than the estimated date. Processing time for backorders during holiday season is typically longer as well.
SALE PRICE ADJUSTMENTS
We are glad to honor price adjustments up to two weeks from placing your order. We do not offer price adjustments on orders placed two weeks prior that are on backorder or have not yet shipped.
SWATCH ORDERS DURING SEASONAL PROMOTIONS
If you wish to purchase an item using a seasonal promotion but still want to see your swatch samples before placing your order, we can honor the promotion up to two days of your swatch order receipt.
LARGE ITEMS LTL SHIPMENTS
Due to unforeseeable circumstances, we cannot guarantee transit times of large item shipments. The shipment date is an estimated time frame and is oftentimes delayed, especially now during Covid. Processing time during holiday season is typically longer as well.
COUPONS CANNOT BE COMBINED
Promotions and coupon codes cannot be combined with any other offers.
Once an order is processed, it may not be cancelled anymore. We cannot guarantee cancellations after an order is placed, even if you called or emailed, as we don't monitor our emails 24/7. Once an order is in transit, we charge a fee to ship it back to the warehouse, which will be deducted from your refund.
We are happy to assist with placing orders over the phone. However, it is the customer's responsibility to review the order confirmation email to make sure the correct items were ordered. We will not be accountable if a customer failed to look over and review the invoice, resulting in incorrect items being delivered, and the return will have to go through our regular policy.
SWATCH ORDERS, FABRIC ORDERS AND CUSTOM ORDERS
Swatch orders, fabric orders and/or custom orders may not be purchased with any coupons and are non refundable.
SHIPPING ADDRESS CHANGE
A fee will apply for rerouting a package and for shipping address changes once your order is in transit. Although we will try our best to get addresses updated we cannot guarantee this service.
Although we make a great effort that our advertised colors and finishes should look most accurate, we do not guarantee and are not responsible for color discrepancies from our website. We strongly recommend ordering swatch samples before placing an order. If you wish to change the color of your items, you will need to do so complying with our return policy.
SITE POLICIES, MODIFICATION AND SEVERIBILITY
Vant Panels reserves the right to make changes to our site, policies, Service Terms, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.